the system cannot retrieve the servers there is no response to the broadcast

The System Cannot Retrieve The Servers There Is No Response To The Broadcast Zip It And

Online activation does not work and, when you launch SafeNet License Manager and you try to expand the Subnet Servers the following error message pops up: The system cannot retrieve the servers, there is no response to the broadcast.

For this, copy from your machin to the server the SafeNet Sentinel folder from the following path: C:Program Files (x86)Common Files.

NOTE: In order to do this you will need to have on your computer the Sentinel RMS Development Kit 8.5.5 installed or you can find the folder in attachments section.

Zip the SafeNet Sentinel folder on your end and copy it to the client server 2.

The System Cannot Retrieve The Servers There Is No Response To The Broadcast Zip It And

Unzip it and make sure you place it on the serve to the same path: C:Program Files (x86)Common Files.

Go to C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License ManagerWinNT and double-click on the loadls.exe file 4.

The LoadLS window should appear and you need to click on the Add button (make sure that the right path is inserted: C:Program Files (x86)Common FilesSafeNet SentinelSentinel RMS License ManagerWinNT ) The above steps should add the Sentinel RMS Services in services.msc.

Try the license activation again online or offline.

These records should not be processed by DirectAccess (Jabber needs to be able to resolve these via public DNS when using MRA).

Collaboration Edge Service Record (SRV) Not Created andor Port 8443 Unreachable 2.

Unacceptable or No Available Certificate on VCS Expressway 3.

Expressway-C Logs Show This Error: XCPJABBERD DetailUnable to connect to host IP, port 7400:(111) Connection refused 5.

Expressway-E Server HostnameDomain Name Does Not Match What is Configured in the collab-edge SRV 6.

Unable to Log In Because of an Existing WebEx Connect Subscription 7.

The Expressway-C Server Displays the Error Message: Configured but with errors.

Microsoft DirectAccess Installed 9.

Expressway Reverse DNS Lookups Fails Registration Issues Softphone is Not Able to Register, SIP2.0 405 Method Not Allowed Softphone is Not Able to Register, ReasonUnknown domain Softphone is Not Able to Register, Reason Idle countdown expired MRA Fails Because of Phone Proxy Configured in Firmware Calling Issues No Media When You Call Through MRA No Ringback When Call Over MRA to PSTN CUCM and IMP Issues ASCII Error That Prevents CUCM From Being Added Outbound TLS Failures on 5061 from Expressway-C to CUCM in Secure Deployments IMP Server Not Added and Errors Encountered Miscellaneous Issues Voicemail Status on Jabber Client Shows Not connected Contact Photos Do Not Appear on Jabber Clients Through Expressways Jabber Clients Are Prompted to Accept the Expressway-E Certificate During Login Related Information.

This solution allows end users to connect to internal enterprise resources from anywhere in the world.

This guide has been written to give engineers who troubleshoot the Collaboration Edge solution the capability to quickly identify and resolve the most common problems customers face during the deployment phrase.

When a Jabber client is initially started, it makes DNS SRV queries.

If the collab-edge SRV is not created, or is not externally available, or if it is available, but port 8443 is not reachable, then the Jabber client fails to log in.

If the cisco-uds SRV records are not returned in the edge configuration, then the Jabber client is not able to proceed with log in.

If you run in a dual domain and find the Jabber client is not being returned any User Data Service (UDS), you must confirm that the cisco-uds SRV records are created in the internal DNS with the external domain.

If Expressway-E meets these criteria, then you will probably encounter this issue.

You can verify this if you use the netstat command from the VCS as root.

The Jabber client uses the xmppEdgeServerAddress element in the getedgeconfig response to establish the XMPP connection to Expressway-E.

Cisco bug ID CSCuo83458 has been filed for this and partial support was added on Cisco bug ID CSCuo82526.

The reason behind multiple DNS A records for the Expressway-E could be the affected user moved from single NIC with static NAT enabled on the Expressway-E to dual-NIC with static NAT enabled, or vice versa, and forgot to delete the appropriate DNS A record in the internal DNS server(s).

Therefore, when you use the DNS lookup utility in the Expressway-C and resolve the Expressway-E FQDN, you will notice two DNS A records.

DirectAccess will force DNS queries to be tunnelled in to the internal network as though the PC was using a VPN.

Configuration of DirectAccess is the responsibility of the network administrator.